"Technical and User Support is provided – SLA’s to match your office needs."
All our software programs are complimented by powerful and easy to use 'Management and Administration' tools, so that the Client has the best possible means of supporting and maintaining their solutions.
We offer partial, standard or 24–hour support for our systems. Alternatively, we can provide a service that allows your own IT department to support and maintain the system administration.
Our software applications are readily maintained from any of our support offices through remote access support and office attendance. Remote access is secure, controlled and straight–forward. In the event of assistance required to an individual PC, web–based tools like "Logmein.com" allow for direct, client controlled, access to selected Users PC.
Our technology platforms are designed to expand with our Client’s operational growth, long-term storage requirements or changing needs. Additional support and services provided:
User Assistance
We offer user-assistance to help fast–track users on the various features that add benefit to the daily usage of the system… the client can more quickly gain benefit from all of the advantages of the systems functionality.
Pro-active Training Partner
Training schedules can be designed to give the client the necessary experience and expertise to make the most out of integrated software modules, and any of the specific customised features.
Consulting Services
Clients can often benefit by integrating our software with external data–feeds (e.g. Indices, Bunker Prices etc.); or internal database information; or indeed provide analysis functionality to extrapolate the data to display rate comparisons, charts or graphs, for on–screen review.
iTmarine offers partial or total data integration, so that each Client reach the goals they wish to achieve in providing for their users the best possible and most up to date tools for your trade.
Should you require further information on our services, please Contact Us
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